KhanlyAI

Refund Policy

Effective Date: November 5, 2026
Last Updated: November 5, 2026

At Khanly AI, we want users to understand exactly how subscriptions, cancellations, and refunds work.

This Refund Policy applies to purchases made directly through the Khanly AI platform.

1. Subscription Payments

Payments for Khanly AI are processed by Paddle.com, which acts as our merchant of record and reseller. Paddle handles billing, taxes and payment-related customer service, and refunds are issued through Paddle.

Khanly AI may offer free and paid subscription plans.

Paid subscriptions are charged according to the price and billing frequency displayed at checkout.

Unless otherwise stated:

  • Subscriptions renew automatically.
  • You authorize recurring charges when purchasing a subscription.
  • Subscription payments are charged at the beginning of each billing period.
  • Prices and applicable taxes will be displayed before purchase.

2. Cancellation

You may cancel your subscription through your account's billing settings or by contacting our support team.

When you cancel:

  • Your subscription will not renew for the next billing period.
  • You can generally continue using paid features until the end of your current billing period.
  • Cancellation does not automatically create a refund for a payment already processed.

If you cannot access your account or billing settings, contact our support team for assistance.

3. Refund Eligibility

Our standard refund policy is:

First subscription purchase: You may request a refund within 14 calendar days of your initial subscription purchase.

Renewal payments: Renewal payments are generally non-refundable once processed, except where required by applicable law or where an eligible billing error occurred.

Unused subscription time: We generally do not provide partial refunds for unused days or unused subscription features.

Usage credits: Unused credits are generally non-refundable and may expire according to the terms of your subscription plan.

Refund requests are reviewed individually.

The 14-day refund policy does not limit any mandatory cancellation or refund rights you may have under applicable law.

4. Eligible Refund Situations

You may contact us to request a refund if:

  • You were charged more than once for the same purchase.
  • You were charged an incorrect amount.
  • You experienced a verified billing error.
  • You were charged after successfully cancelling and the charge was not otherwise authorized.
  • You meet the conditions of our first-purchase refund policy.
  • A refund is required by applicable consumer protection law.

We may request relevant transaction details to investigate the issue.

5. Non-Refundable Situations

Except where required by law, refunds are generally not provided for:

  • Subscription periods that have already been used.
  • Partial billing periods after cancellation.
  • Unused usage credits.
  • Dissatisfaction with an AI-generated answer or output.
  • Incorrect or incomplete prompts supplied by the user.
  • Academic grades or outcomes.
  • Failure to review or verify AI-generated content.
  • Account restrictions resulting from violations of our Terms of Service.

6. How to Request a Refund

To request a refund:

  1. Contact our support team at khanly.ai.agent@gmail.com.
  2. Include the email address associated with your Khanly account.
  3. Provide the transaction date and payment reference, if available.
  4. Briefly explain why you are requesting a refund.

Do not send full payment card numbers, passwords, or other sensitive financial credentials.

7. Refund Processing

If a refund is approved:

  • We will initiate it through the original payment method where possible.
  • Processing times depend on your payment provider and bank.
  • The time required for the funds to appear may vary.

We will notify you when a refund decision has been made.

8. Unauthorized Payments

If you believe a payment was made without your authorization, contact us immediately.

We may investigate the transaction and request additional information to verify the claim.

You may also contact your bank or payment provider.

9. Changes to This Policy

We may update this Refund Policy as our subscription plans and services evolve.

Changes will be published on this page with a revised effective date.

Any mandatory consumer rights will remain unaffected.

10. Contact

For billing, cancellation, and refund questions:

Khanly AI — operated by Hamad Khan, an individual sole trader based in Chile.
Billing Support: khanly.ai.agent@gmail.com